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Michael Jordan
128 Kenyon Avenue
Kensington, CA 94708
Cell Phone: (510) 612-7802
Home Phone (510) 526-2153

Information Analysis, Manipulation, and Processing 50%
Management and Supervision 50%


1995-2001 contract work:

Compliance Analyst
Nations Banc, Charlotte, NC; BA Investment Services, Inc., Oakland, CA; Banc of America Investment Services, Inc., Charlotte, NC
Compliance Unit (Insurance Credentialing)

Responsible for ensuring credential compliance of 300 insurance salespeople selling variable annuity life insurance for the Bank of America National Trust and Savings Association, Bank of America Community Development Bank, and BA Investment Services, in California, Washington, Arizona, Oregon, Idaho, Alaska, and New Mexico. Task included monitoring continuing education credit requirements for all agents in the states mentioned; assisting them in meeting those requirements by tracking, their progress and encouraging them to complete their responsibilities in a timely manner to satisfy the requirements in the states in which they did business. Responsibilities included reviewing, maintaining, processing and tracking individual applications for licenses, license renewals, corporate endorsements, and vendor appointments, plus all insurance related requirements for terminating agents with insurers, states, and the three corporate entities. Maintained secure contacts with the National Association of Securities Dealers, and personal contacts with 18 insurance carriers and 7 state insurance commissions.

School Tutor
West Contra Costa Unified School District
Classified Division. Washington School. Point Richmond, CA. Special needs students. Primary and secondary. Instructional aide/resource specialist in reading, mathematics, and computing.

Research Analyst
Bank of America, Oakland, CA
Retirement Products Service Center

Research and resolution of invalid postings to IRA accounts to reconcile the data and satisfy customer needs and concerns. (IBM AS-400, Word Excel)

Contract Administrative Analyst
Kaiser Permenente, Oakland, CA
Community Medical Services (Outside Provider Contracting)

Review and code complex contracts detailing agreements between Kaiser Permenente and 1700 different vendors (including hospitals, specialized nursing facilities and providers of durable medical equipment) which enable it to meet its obligations to provide quality medical care anywhere in the world where its contractual obligations to health plan participants demand. Kaiser Permenente maintains a complex proprietary computerized billing system which uses Medicare-based coding of medical procedures, equipment and resources to determine proper billing for all procedures in order to comply with Medicare reimbursement requirements and outside provider arrangements. It was my responsibility to properly code these arrangements into the billing software.

Project Assistant and Office Manager
Chevron Products US, Technical Division,, Control and Information Systems, Point Richmond, CA.

Project Assistant (SAP R/3 for Y2K (Millennium Bug) and CPDEP (Chevron Project Development and Execution Process), (Word, Optima and Visio). Maintenance of supporting records for the refinery-wide 'On-Call' contingency coverage system and web based organizational charts. Web Editor (FrontPage Explorer 98, MS Image Composer) for the refinery computer help sub web. Refinery Computer Help Desk support system assistant during peak demands. Setting up printers on the LAN and resetting passwords for windows 95. Office Administrator: Purchasing and distribution of supplies for a group of 65 people; responsible for the inventory, bid solicitation, quality monitoring, ordering, distribution, and control of the printer toner cartridges for 200 printers within the Richmond refinery. Timekeeper, payroll clerk (Excel, Telnet) for 56 people in the three divisions of CIS. Procard purchasing/accounting system user and reconciler ($50,000 annual budget). Accounting responsibility for the division's 50 electronic pagers (20% annual turnover due to reorganization) (Access). Software Distribution Librarian for loaning specially licensed copies of software for the use of all refinery employees on their home computers.

Termination Processor
Chevron Research Technology, Human Resources Processing personnel files for off-site storage (Excel , Access).

Planner and Scheduler
Tosco Refinery- Martinez, CA., Koch Engineering - Wichita, KS., Planning and scheduling (MS Project ) for rebuilding six 96-foot towers damaged during an explosion.

Production Analyst

Granny Goose Foods - Oakland, CA., , Data collection, research and spreadsheet analysis (MS Excel) to update the basic recipes of 300 products, to get purchasing in line with production.. Additionally, research for determination of contract purchasing compliance.

Sales Support Analyst
Contra Costa Newspapers - Major Advertiser Department

Creating accounting spreadsheets (Excel), while fashioning presentations and handling correspondence (Word) in addition to routine faxing, mailing, filing, copying and phone handling, -supporting sales representatives revenue generating activities and updating the tracking of advertisers contract compliance.

General Elections Officer
Berkeley City Clerk

Absentee vote processor and ballot authenticator.

Office Assistant
Berkeley Unified School District - Special Education Department, Office of the Director.

Editing, typing, printing, copying, and assembling projects. Filing, phones. (MS Office)

Grant Request Processor
Western Aerospace Museum (Ron Ruther) -Office of the Executive Secretary and Director:

Proofing, editing, typing proposals, correspondence and prospecting maintenance (Word, Excel for Macintosh)..

Administrative Aide
Xerox Corporation (Doris Jackson)- Oakland, CA.

Receptionist, Mail Clerk internal and external, postage machine, overnight deliveries, Administrative Aide for 120 salespersons and service representatives in a virtual office environment (Word, Excel).

Business Analyst
Sidus Computer Corporation; Larkspur, CA
Administrative Group (Technical Research and Report Writing)

Researching and writing reports of the multifaceted aspects of new hardware and software platforms; detailing how evolving computer evolution impacted existing stocks of hardware and software; and directed future purchases, licensing agreements, affiliations and corporate partnering. Windows NT-Microsoft Office

PC System Integrator
Astrographic Data Systems, Berkeley, California (Personally owned small business.)
PC Computer systems--design, construct, upgrade, consult.

Determined the computer system requirements through phone and on-site interviews and integrated the components into reliable, easily maintained systems, allowing for system expansion, data integrity. Set up closed systems for secure transfer of sensitive information. Installed Email, voicemail, and fax. (Wildcat BBS Systems)

System Operator (SYSOP)
Capitol West!

Bulletin Board Kensington, CA Personally developed computer bulletin board focusing on business shareware and do-it yourself legal software with forums on changing California laws impacting child custody and visitation providing a communication channel for constituents and lawmakers in the state legislature in Sacramento. ( Wildcat BBS Software by Mustang)


Continually improving, upgrading and honing skills and talents with web-based tutorials and libraries.

Formal institution based education:

ARIZONA WESTERN COLLEGE, Yuma, AZ. Comparative Literature/Ethnology
MONTGOMERY JUNIOR COLLEGE, Takoma Park and Rockville, MD . English
VISTA COLLEGE, Berkeley, CA. Computer Sciences
CONTRA COSTA COLLEGE, San Pablo, CA Novell Network Administration


Microsoft: Office : Excel, Word, Project, Access, Power Point, Exchange, Schedule +,Front Page, Explorer , Microsoft Image Composer., Front Page Express,Visual J ++., JScript, VB Script, HTML Photo Editor

Lotus: Notes

Main Frame applications: Refining industry: SAP: R/3 Certification: Project System Module Project Engineer ID Project Owner ID. Banking industry: Attachmate Extra!, Coin, AS 400

Filemaker Pro database for Mac and PC, EBase the File Maker stand alone application for the solicitation, management, and accounting of non-profit donations by EMail and Websites.

Misllaneous: Optima, Visio, SpeakFreely the internet free encrypted telephone software.

Current learning focus in multimedia, animation and LINUX, MCSE studies.



Cooking, Astronomy, Music, North American Mycological Association, Doonesbury, Dilbert, Sports

Volunteer Work 2001 :

Berkeley Free Clinic Switchboard, The Information Resource Collective
Ongoing: KQED Listener Sponsored TV and FM Radio Switchboard for Pledges and Support.